Job Title: Customer Success Manager
Company: Upstack Data
Location: Remote (Global)

About Upstack Data

Upstack Data is a remote-first software company specializing in data-driven marketing performance solutions. We value merit, excellence, and intelligence, empowering our teams to achieve real impact without bureaucratic constraints. By leveraging an async collaboration model, we stay highly connected across global time zones. If you’re passionate about helping clients maximize the value of innovative tech solutions, we’d love to meet you.

Role Overview

As a Customer Success Manager at Upstack Data, you will be the primary advocate and point of contact for our clients, ensuring they harness the full potential of our data-centric marketing solutions. You’ll collaborate with product teams, designers, and engineers to address customer needs and concerns, guide product adoption, and cultivate long-term relationships. Ultimately, you’ll help shape the overall client experience—from onboarding and training to growth and retention—ensuring every customer finds lasting success with Upstack Data.

Responsibilities

• Client Onboarding & Training: Develop and execute onboarding plans that seamlessly introduce clients to our solutions, tools, and best practices.
• Relationship Building: Act as the trusted advisor and main liaison for assigned client accounts, establishing regular check-ins and business reviews.
• Proactive Support & Issue Resolution: Monitor customer health metrics, identify potential challenges, and proactively address concerns to maintain high satisfaction levels.
• Upsell & Growth Opportunities: Collaborate with sales and product teams to identify and communicate new features or product enhancements that drive additional value for clients.
• Feedback Loop: Gather and synthesize customer feedback to inform product roadmaps, ensuring user-centric improvements and innovations.
• Metrics & Reporting: Track key success metrics (e.g., adoption, retention, Net Promoter Score) to measure customer satisfaction, sharing insights with the broader team.

Qualifications

• Experience: 3+ years in a customer success, account management, or related client-facing role—ideally with a B2B SaaS or data-focused product.
• Technical Aptitude: Comfort with data-driven tools and analytics solutions, plus an ability to grasp new technologies quickly.
• Communication Skills: Exceptional written and verbal communication, adept at fostering relationships in a remote, asynchronous environment.
• Problem-Solving Mindset: Proactive in identifying challenges and proposing creative solutions for both the customer and internal stakeholders.
• Organization & Prioritization: Capable of managing multiple accounts and tasks with efficiency, clarity, and attention to detail.
• Customer Advocacy: Passionate about helping customers achieve measurable results, while balancing business needs and product capabilities.

Why Join Us?

• Remote-First Culture: Work from anywhere while staying connected via modern tools and async collaboration.
• Merit-Based Growth: Elevate your career through a culture that rewards performance and results.
• Data-Focused Innovation: Collaborate with teams at the forefront of data-driven marketing technology.
• Meaningful Impact: Shape how businesses harness data insights to optimize and scale their marketing efforts.

Ready to Empower Our Customers?
Apply now to join Upstack Data as a Customer Success Manager and play a key role in guiding clients to unlock the full power of our data-driven solutions.

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