Upstack Data Refund Policy

Last Updated: December 28, 2023
Welcome to Upstack Data’s official Refund Policy. We strive to maintain transparency and fairness in all our billing practices. Please review the following terms carefully to understand your rights and obligations regarding refunds and cancellations.

1. Free Trial Period

  • Eligibility: All new customers receive a free trial period to explore our services.
  • Duration: The exact length of the free trial varies by plan, as specified during your sign-up process.
  • Usage Limits: Trial usage may be subject to certain limits on total Shopify orders or other metrics., as specified in your subscription plan terms.

2. 60-Day Satisfaction Guarantee

  • Applicability: Select monthly subscription plans offer a 60-day refund guarantee. If you are not fully satisfied within the first 60 days of becoming a paying customer, you may request a full refund. This is applicable only to the initially subscribed plan.
  • Refund Coverage: This guarantee covers only the monthly subscription fees paid within the 60-day window.
  • Exclusions: Charges related to usage overages (see Section 4) are not refundable.

3. Monthly Subscription Fees

  • Billing Cycle: Monthly subscription fees are billed on a recurring basis, as outlined during checkout.
  • Cancellation: You can cancel your subscription at any time. However, no pro-rated refunds are provided if you cancel outside the 60-day satisfaction period.

4. Usage Overages

  • Billing Structure: If your plan exceeds its allotted usage limits based on total Shopify orders, additional charges (overages) will apply.
  • Responsibility: It is your responsibility to monitor your usage and understand that overage fees accrue if you surpass your plan’s limits.
  • Non-Refundable: Usage overage charges are not eligible for refunds, even within the 60-day window.

5. Refund Requests

  • How to Submit: To request a refund within the 60-day satisfaction period, please contact our Customer Support team at support at upstackdata.com.
  • Processing Time: Approved refunds are typically processed within 10-15 business days, but may vary depending on your financial institution.
  • Shopify Processing Time: Approved refunds through Shopify billing are subject to Shopify App Store refund terms and conditions. Any applicable refunds must be processed through Shopify Billing and processing time may vary based on Shopify Billing Support.

6. No Refunds Beyond 60 Days

  • Outside the Guarantee: After 60 days from your initial payment, no refunds will be provided for any reason.
  • Ongoing Obligations: If you choose to continue using Upstack Data’s services beyond the 60-day period, you agree to pay the subscription fees and any associated overage charges.

7. Changes to This Policy

  • Revisions: We may update or modify this Refund Policy at any time without prior notice.
  • Effective Date: All changes become effective immediately upon posting on this page.

8. Contact Us

If you have any questions about our Refund Policy, billing practices, or need assistance, please reach out to our Support team at:
Email: [support@upstackdata.com]
Website: https://www.upstackdata.com

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